Important Kazakhstan Info

Practical Information When in Kazakhstan

Emergency Services

Police
Landline: 102
Mobile: 102

Rescue Service
Landline: 112
Mobile: 112

Astana Firefighting and
Accident Rescue Operations Service

Landline: 101
Mobile: 101

Astana City Medical Emergency Service
Landline: 103
Mobile: 103

General Information for Astana
Landline: 109
Mobile: 109

Service “051”
(Directory Assistance)

Mobile: 109

Department for Emergency Situations
(Astana)

Landline: 32 31 98
Mobile: 8 (7172) 32 31 98

Astana City Telecommunication
Center (Astanatelecom)

Landline: 58 07 61
Mobile: 8 (7172) 58 0761

Nursultan Nazarbayev International Airport
Address: 119 Kabanbai batyr Avenue
Phone: 8 (7172) 70 29 99
Website: www.astanaairport.kz and en.astanaairport.kz/ (ENG)

Train Station
Address: Privokzalnaya square, 1 Wolfgang Goethe Street
Phone: 8 (7172) 105
8 (7172) 38 07 07
8 (7172) 38 33 33
Website: www.railways.kz/en

Nurly Zhol Train Station
Address: А-82 Alexander Pushkin Street

Saparzhai Bus Station
Address: Privokzalnaya square, 5 Wolfgang Goethe
Phone: 8 (7172) 38 11 35
8 (7172) 38 34 06
Website: www.saparzhai.kz/

Making Phone Calls in Kazakhstan

Making telephone calls in Kazakhstan can be a little confusing for the new visitor. Here are some instructions that will, hopefully, make it a little easier.

Local Calls
If you are calling locally how you dial will depend on whether you are using a land line or a cellular phone.
If you are calling a land line from a land line, it is easy. Simply dial the local number (last six digits).
If you are calling a land line from a cell phone, you must dial the prefix: 8 + the city code (7172 for Astana) and then the local number.
If you are calling a cell phone from a land line or another cell phone, you must also dial the prefix: 8 + the cell company code + the number

International calls
If you are calling abroad from Kazakhstan:
Dial for international access (810) + the country code + the regional code (if any) + the local telephone number.
To call Kazakhstan from abroad:
Dial the code for international access + Kazakhstan’s country code (7) + the Kazakhstan city code + the Kazakhstan local telephone number.

Kazakhstan Dialing Codes:
Almaty region: 727, 728
Astana city dial code: 717

Courier Services

BaidEx
Address: 12 Momushuly Avenue
Phone: 8 (707) 323 50 25

Direct Delivery
Address: 12a Kazhymukan Street – 9th floor
Phone: 8 (7172) 55 62 62
Mobile: 8 (707) 782 22 18
URL: http://www.dd.kz/

FedEx
Address: 19/1 Turan Avenue – 2th floor
Phone: 8 (7273) 56 38 00
URL: http://fedex.com/kz/

Garant Post Service
Address: 18 Zhumabayev Street
Phone: 8 (7172) 49 09 45
8 (7172) 49 09 62

Pony Express
Address: 22 Mangilik El Avenue
Tel.: 8 (701) 059 52 98 for Astana city,
8 (727) 258 33 33 for Almaty city
URL: www.ponyexpress.kz/

DHL Astana
Address: 5 Dostyk Street
Tel.: 8 (7172) 58 85 88
URL: www.dhl.kz/ru.html

Astana Cellular Communications Companies

Kazakhstan cell phone companies operate on a prepaid system. A SIM card can be purchased (GSM network) providing a local cell number. As credit runs out, it can be replenished easily by purchasing more via electronic dispensers throughout the city. They are located mainly in supermarkets, convenience stores and major shopping centers. Credit can also be purchased on scratch cards and loaded onto a cell phone by entering the code. No monthly billing plans exist in Kazakhstan at this time.

Astana

Active
Locations: 8 Republic Avenue,
34 Tauelsizdik Avenue – Astana Mall shopping centre
Phone: 8 (727) 258 80 00,
for mobile 7070 (free of charge)
URL: www.activ.kz
Hours: 24

Beeline
Locations: 21 Kabanbay Batyr Avenue – Asia park shopping centre,
62 Kabanbay Batyr Avenue – MEGA Silk Way shopping centre,
48 Abai Avenue – Zhannur shopping centre
Phone: 8 (7172) 73 87 38
URL: https://www.beeline.kz

Kcell
Locations: 1 Korgalzhyn Highway – Keruencity shopping centre,
37 Turan Avenue – Khan Shatyr shopping centre
Phone: 8 (727) 258 83 00, for mobile 116 (free of charge)
URL: www.kcell.kz/
Hours:
Mon-Fri 9:00 am-8:00 pm
Sat – 9:00 am-6:00 pm
Sun – 11:00 am-6:00 pm

Tele2
Location: 25 Republic avenue,
15 Kuishi Dina Street
Phone: 8 (707) 000 07 07
for mobile 611 (free of charge)
URL: www.astana.tele2.kz/ru/

Altel
Location: 5 Republic Avenue,
20/1 Satpayeva Street,
21 Kabanbay Batyr Avenue -http://www.astana.tele2.kz/ru/ Asia park shopping centre
Phone: 8 (700) 800 08 80 free of charge
for mobile 611 (free of charge)
URL: www.altel.kz/

Almaty

Activ
Location: 58 Gogol Street,
263 Rosybakiev Street – Mega Centre Alma-Ata shopping centre
Phone: 8 (727) 258 80 00
for mobile 30–30 (free of charge)
URL: www.activ.kz

Beeline
Locations: 55 Tole bi Street,
77 Kunayev Street – Park View business centre
Phone: 8(7273) 500 500
for mobile 0611 (free of charge)
URL: www.beeline.kz

Tele2
Location: 101 Tole bi Street,
19 Dostyk Avenue
Phone: 8 (707) 000 07 07
for mobile 611 (free of charge)
URL: www.almaty.tele2.kz/ru/

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