Important Contacts

Practical Information When in Kazakhstan

Emergency Services

Police
Landline: 102
Mobile: 102

Rescue Service
Landline: 112
Mobile: 112

Astana Firefighting and
Accident Rescue Operations Service

Landline: 101
Mobile: 101

Astana City Medical Emergency Service
Landline: 103
Mobile: 103

General Information for Astana
Landline: 109
Mobile: 109

Service “051”
(Directory Assistance)

Landline: 051
Mobile: 109

Department for Emergency Situations
(Astana)

Landline: 32 31 98
Mobile: 8 (7172) 32 31 98

Fire Department of Astana City
Landline: 37 41 74
Mobile: 8 (7172) 37 41 74

Astana City Telecommunication
Center (Astanatelecom)

Landline: 58 07 61
Mobile: 8 (7172) 58 0761

Astana City International Airport
(information)

Landline: 77 70 50
Mobile: 8 (7172) 77 70 50

Railway Station
(information)

Landline: 93 39 26
Mobile: 8 (7172) 93 39 26

Bus Station
(information)

Landline: 38 11 35, 39 85 04
Mobile: 8 (7172) 38 11 35

 

Making Phone Calls in Kazakhstan

Making telephone calls in Kazakhstan can be a little confusing for the new visitor. Here are some instructions that will, hopefully, make it a little easier.

Local Calls
If you are calling locally how you dial will depend on whether you are using a land line or a cellular phone.
If you are calling a land line from a land line, it is easy. Simply dial the local number (last six digits).
If you are calling a land line from a cell phone, you must dial the prefix: 8 + the city code (7172 for Astana) and then the local number.
If you are calling a cell phone from a land line or another cell phone, you must also dial the prefix: 8 + the cell company code + the number

International calls
If you are calling abroad from Kazakhstan:
Dial for international access (810) + the country code + the regional code (if any) + the local telephone number.
To call Kazakhstan from abroad:
Dial the code for international access + Kazakhstan’s country code (7) + the Kazakhstan city code + the Kazakhstan local telephone number.

Kazakhstan Dialing Codes:
Almaty region: 727, 728
Astana city dial code: 717

 

Courier Services

BaidEx
Address: 12 Momushuly Avenue
Phone: 8 (7172) 45 79 16,
8 (700) 459 87 47, 8 (707) 323 50 25

Direct Delivery
Address: 12a Kazhymukan Street -
9th floor
Phone: 8 (7172) 55 62 62
Mobile: 8 (707) 782 22 18
URL: http://www.dd.kz/

FedEx
Address: 38 Tulebaev Street
Phone: 8 (7273) 56 38 00
URL: http://fedex.com/kz/

Garant Post Service
Address: 9 Lomonosov Street, # 203
Phone: 8 (7172) 215-458
URL: http://www.gpserv.kz/

Pony Express
Tel.: 8 (727) 258 33 33, 8 (727) 317
26 26
URL: http://www.ponyexpress.kz/

 

Astana Cellular Communications Companies

Kazakhstan cell phone companies operate on a prepaid system. A SIM card can be purchased (GSM network) providing a local cell number. As credit runs out, it can be replenished easily by purchasing more via electronic dispensers throughout the city. They are located mainly in supermarkets, convenience stores and major shopping centers. Credit can also be purchased on scratch cards and loaded onto a cell phone by entering the code. No monthly billing plans exist in Kazakhstan at this time.

Active
Locations: 2 Pervaya Street
and 21 Barayeva Street
Phone: 8 (727) 258 80 00,
for mobile 7070 (free of charge)
URL: www.activ.kz
Hours: 24

Beeline
Phone: 8 (727) 350 05 00
URL: mobile.beeline.kz

Dalacom
Address: 5 Republic Avenue
Phone: 8 (7172) 59 17 00
URL: www.dalacom.kz
Hours:
Mon-Fri 9:00 am – 6:00 pm
Sat 10:00 am-2:00 pm

Kcell
Location:
Astana, Kabanbai-Batyr ave., 10
Phone: 8 (7172) 24 40 07 ext. 5007
URL: www.kcell.kz
Hours:
Mon-Fri 9:00 am-8:00 pm
Sat - 9:00 am-6:00 pm
Sun - 11:00 am-6:00 pm

Parthword
Location: 30 Republic Avenue
Phone 8 (7172) 59 17 00,
8(7172) 21 77 77
URL: www.pathword.kz
Hours:
Mon-Fri 9:00 am-6:00 pm
Sat 10:00 am-6:00 pm

 
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